What forms of payment do you accept at designer denim?
We accept all internationally recognised credit cards including as Visa, Mastercard/Eurocard. We also accept debit cards Delta, Solo, Switch and Maestro. We don't currently accept American Express.
When will I actually be charged?
Once your designer clothing order has shipped you will receive an email informing you that the order has been dispatched from the warehouse and is on its way to you. At this point we will bill your card. As all UK shipping is next working day you will have your items almost immediately.
How safe is it to pay using my credit or debit card?
When entering into the payment page you at designerdenim.com will be taken via a secure and encrypted connection to our Sec Pay secure payment site. The yellow padlock in the bottom right hand side of the browser will indicate that the server is secure and encrypted via SSL.
How will you use my personal details?
Designerdenim.com will only use your information to process your order and to provide you with a more personalised service. We do not sell, trade or rent your personal information to others. We'll send you occasional emails promoting related products to the ones you purchased, if however you'd like to opt out of this service you can do so without obligation by emailing privacy at designerdenim.com
How much will it cost to send my order?
Shipping is charged at various rates depending on weight. Once you have added an item to the basket the different shipping charges will be show. Our cheapest charge is around £1.85.
How will you send my designer clothing order to me?
All our goods are sent by Royal Mail Special Delivery Service on a Next Working Day Delivery service which you will usually receive before 12 noon. Normally all orders received by 4pm will be shipped for next working day delivery.
How long will my designer clothing order take to arrive?
Next working day, excluding Bank Holidays and National Holidays.
What happens if I need to return any of the designer items?
Our business is based purely around our customers and we look into every possible avenue to help ensure that we provide the highest level of service all round. We run a standard returns policy and ask that if you don't feel entirely satisfied with your purchase, that you return your goods to the address below within 14 days to ensure a full refund. Our full returns policy and legalities can be found under the Terms section of the site. Please ensure you completely fill out the form you will have received with your items explaining your reason for return.
How can I find what I'm looking for?
The designerdenim.com site has been built to ensure easy navigation and browsing. Our Mens section for example, has been further split into catergories and the jeans are split into fits. This is also the case when searching in ladies items. Products are listed in each of these sections to help you further find what you are looking for.
Where can I find the best bargains on the site?
We regularly promote our best designer clothing deals. These are highlighted on the home page and will constantly be changing and updated. To ensure you get the best deal make sure you register with us and we'll do all the looking around for you.
Can you guarantee being the cheapest on the net?
We will never claim to be the cheapest online retailer although on many occasions we actually are. We also believe that when purchasing online the last thing you want is to be waiting all week for your parcel to arrive. By combining highly competitive prices, next working day delivery and quality customer service we're sure you'll agree we are a very hard retailer to beat.
How do I convert European sizes to UK sizes?
We have provided a size guide within the help section to assist you in converting sizes. As we expand our brand section we will add the appropriate additional sizing guide but there is always additional information within each product description if a products fit differs from standard.
What happens if I need to contact Designerdenim?
You can email us at info at designerdenim.com or call our customer service team on +44 (0) 20 8952 6988. We are always ready to answer your calls and return your emails. Our team operates from 10am till 5:00pm Monday to Friday and we endeavor to reply to all your emails within 24 working hours of receiving them. For further details visit our contact us page or write to us. Our address and phone number(s) can be found on the contact us page.
I have purchased online before and received counterfeit products, how can I be assured you only sell original products?
This question is something we at designerdenim.com fully understand and try to assure customers that we ONLY sell genuine and original products. We don't sell over makes, second quality, damaged or counterfeit products. This is our company policy and a statement we try to make as clear as possible as often as possible. Designerdenim.com guarantees all items are 100% genuine and always sent in their original packaging, with supporting documentation.
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