VIA EMAIL

Our preferred method of communication is email as it enables us to respond to your queries quickly and efficiently.

Please choose the email address which best suits your enquiry and add a line in the subject to help us speed up the response process and understand your query. All emails are answered within 24 hours of us receiving them between the hours on 10am to 5pm Monday to Friday (excluding Bank Holidays and National Holidays).

For all general enquiries and information about designerdenim.com; -

info at designerdenim.com (Please note: - Replace the at with an @ sign)

Enquiring about orders or querying returns; -

orders at designerdenim.com (Please note: - Replace the at with an @ sign)

You will also notice that staff from departments within designerdenim.com will be using the email addresses listed above should they be contacting you. You can therefore reply directly back.

BY PHONE

We have tried hard to ensure that our site is easy to navigate and answers all your questions without difficulty. We have also included an FAQ's sections which we would ask you to check prior to calling us as this may contain the answers you are looking for. However, we still fully understand that sometimes you can't find the answer that you're looking for and you just need to speak to a real person and hear a human voice that can help.

If you need to speak to one of our Customer Service representatives please feel free to call us on the number(s) below.

Head Office

www.designerdenim.com
c/o The Designer Group Ltd
187 Station Road
London
United Kingdom

Tel: +44 (0) 20 895 26988

Your call will be answered immediately and if we're busy your call will be positioned in a queuing system. If your call isn't answered please leave a message with you name, number and short message.

If the phone keeps ringing please don't despair we will get to it as soon as we can just hold on! If you do call please ensure you have all your order number details and tracking number to hand as this will help us to solve your query promptly.

During peak times, our operators can be very busy, again please bear with us as we do want to speak with you as soon as possible to help resolve your issues.

BY POST

Furthermore, should you need to contact us via post you can do so marking all mail for the attention of our Customer Services Manager,Penelope Jessica D'Arcy at the address listed above.